Q: Do you have warranty for your products?
A: LVE offers 6 months manufacturing warranty. We recommend users to buy from authorized vendors to get access to full warranty service.
Q: How can I get in touch with you if I have faulty issues?
A: For general inquiry, please contact us via email: firstname.lastname@example.org, or Facebook message for drop-in service.
For repair center inquiry, please scroll down to Q3 for detail.
Q: Do you have any repair center?
A: LVE have 3 repair centers.
LVE EU RMA
RMA center for Europe is located in the UK. Please email or call to get a ticket number before mailing your device
– Add.: 190 Queen Street, Withernsea, East Riding of Yorkshire, HU19 2LG UK
– Email: email@example.com
– Phone: +44 333 023 0068 (9am-5pm)- Turnaround time: 5 working days (UK), 10 working days (EU)
-Evolv LLC is the RMA centre of LVE in the USA
– Please visit Evolv website www.evolvapor.com to open a ticket under “Technical
Support”, and follow the RMA process to send device to Evolv for repair only
-RMA center is the office of LVE. Please contact before mailing
– Email: firstname.lastname@example.org
– Phone: 86-755-29879099
– Facebook: Drop-by service via Facebook Message (Monday -Friday)
Q: Where can I buy a LVE product?
A: Please visit LVE website and click into “Where to Buy” section to look for the nearby vendors. All listed vendors are authorized.
Q: Can I purchase a pair of panels for my Paranormal?
A: We do not sell panels separately.
Q: Do you sell panels for Paranormal DNA 250C?
A: No, we don’t. The only changeable panels are carbon fiber and wood inlays. Other version such as scarlet pass, chopped carbon fiber and G10 inlays are not removable.
Q: If my warranty is expired, what should I do if I require a repair?
A: LVE repair centers are able to help with repair for products that are out of warranty. Certain shipping fee will be charged. Please contact the nearby repair center for more detail.